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Sales and Customer Service Coordinator

Vancouver, BC
December 15, 2020

About REW
 
Started in 2012, REW is the leading real estate marketplace in western Canada and is on the path to becoming the prominent residential marketplace in Canada for new homes, resale and rentals. We’ve assembled a great team of fun, passionate, and smart people to build this amazing platform, and we’re on a mission to find more exceptional individuals to join our team. 

 

The Role

Reporting to the Operations Manager, the Sales and Customer Service Coordinator will be an integral part of the REW.ca Digital Operations team, providing administrative support to senior management, as well as supporting sales and customer service operations. This includes processing sales, creating reports, interacting with clients and advertisers, troubleshooting customer issues, and providing sales assistance to team members.

Responsibilities and Daily Tasks:

  • Supports sales departments, advertisers, customers and partners with using our products and services
  • Creates and processes customers’ sales orders with accuracy and timeliness according to department policies and procedures
  • Answers incoming customer calls regarding billing issues, service questions and general client concerns
  • Works with accounting and sales to manage and process contracts • Produces and manages sales-related reports on a weekly and monthly basis
  • Tracks feedback and works with Product Management to ensure the appropriate features are implemented in the product mix
  • Provides administrative support to the REW.ca management staff

Qualifications:

  1. 2+ years of previous administrative experience, preferably assisting sales teams
  2. Outstanding communication skills (written and verbal), ability to effectively interface with personnel at all levels
  3. Positive attitude and desire to help others
  4. Passionate about attention to detail
  5. Exceptional customer service skills
  6. Excellent judgment and problem-solving skills
  7. High proficiency in MS Office Suite (Word, Excel and Outlook)
  8. CRM experience (eg, Salesforce, Zoho, Hubspot)
  9. Experience with digital advertising an asset (Google Ads, Facebook, Instagram) 11. Basic accounting and bookkeeping experience an asset Please submit cover letter and résumé to [email protected]

 

Life at REW

Based in Olympic Village in Vancouver, REW has an open and casual work environment, but we know how to buckle down to get a project in on deadline. Our office is fast-paced and target-driven, and our employees have the freedom to manage their own time and projects.

We want REW to be an amazing place to work, and we take care of our team. In addition to competitive compensation, we provide a comprehensive benefits package, professional development budget and fun team events.

 

To Apply

Send your resume and cover letter to [email protected] with ‘Sales and Customer Service Coordinator’ as the subject. We can’t wait to hear from you!

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What makes REW a great place to work

We're Growing

We've grown exponentially year over year since we opened our doors in 2011. We attribute our success to our remarkable and hard-working team, who come into work every day dedicated to creating the best possible experience for our customers.
Our goal is to be the #1 source for real estate search across Canada, and the industry leader in the evolution of home search behaviour. Whether it’s helping a home buyer find properties or improving our agent product offering, anticipating and serving the needs of our audiences is always our priority.

What Matters to Us

We know that great people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards effort and dedication.
We care about the professional development of each of our employees and want to see them flourish in their career. Whatever your goal may be, we will help provide the opportunities for you to get there.

How We Work

Our office is fast-paced and target-driven, and our employees have the freedom to manage their own time and projects.
Our environment is open and casual, but we know how to buckle down to get a project in on deadline. We work hard as a team towards our goals, and celebrate our successes when we’ve achieved them.

The Team

The team is made up of genuinely awesome people who are always happy to help each other out. Team members at every level interact regularly, creating a highly collaborative work environment.
At REW, you’ll be surrounded by the best talent from across the globe.
Developers give a lot more input at REW compared to other companies, where you're given a project and expected to just do it. At REW, we have a lot of say in the implementation of projects and that's really nice.
Akshat Divekar
Software Developer